Contact Us

Welcome to the official contact page of HighSpin Casino, the upcoming online and live casino brand focused on players in the United Kingdom and across Europe. Our goal is clear: to bring you a fast, fair and thrilling gaming experience that combines high-quality casino entertainment with clear rules, strong security and responsive support.

HighSpin Casino will operate under a Curaçao Gaming Authority licence (No. 8048/JAZ) and is committed to responsible play from day one. With more than 6,000 games planned from over 50 providers, a modern Progressive Web App, and a wide choice of secure payment options, we want every interaction with our brand to feel smooth, transparent and safe.

This Contact Us page explains how you can reach the HighSpin Casino team, how we handle support requests, and what you can expect in terms of response times and complaint handling.

About HighSpin Casino

HighSpin Casino is an online and live casino brand with a strong focus on slots, instant win games and live dealer tables. Players will have access to popular titles such as Blast the Bass, Gold Rush with Johnny Cash, Aviamasters, Gravity Roulette and Gravity Blackjack, together with a large choice of slot themes and features. Our Progressive Web App will support Android and iOS devices, tablets and desktop computers, offering smooth play without the need to download native apps.

The HighSpin experience will be shaped around three core ideas: fair play, clear terms and fast support. We apply SSL encryption across the site, use advanced monitoring tools for fraud and anti-money laundering checks, and require verification in line with our KYC rules before withdrawals are processed. The minimum age for play is 18, and only one account is allowed per player.

Our bonus line-up is planned to include a generous Welcome Bonus, Weekend Reload offers, Lootbox prizes, Wheel of Fortune rewards and a multi-level VIP programme with cashback and rakeback. All offers will include clear wagering requirements and limits so that you always understand how your balance works.

Our Mission and Player Promise

The mission of HighSpin Casino is to give adult players a safe place to enjoy casino games with clear expectations and a strong support presence. We want you to feel confident that you can contact us at any time, that your questions will be taken seriously, and that your account and funds are handled with care.

To support this mission, we commit to the following principles:

• Provide clear information on bonuses, payments and account rules.
• Offer 24/7 customer support through live chat and email.
• Respond to formal complaints within 96 hours.
• Apply KYC and AML checks fairly and consistently.
• Offer responsible gambling tools such as limits, cooling-off and self-exclusion.

How to Contact HighSpin Casino

You can reach the HighSpin Casino support team at any time. Our agents will be available 24 hours a day, 7 days a week, to assist with account questions, game issues, payment enquiries or responsible gambling requests.

Primary Support Email

For general questions, technical issues or document uploads, please write to:

Email: [email protected]

We aim to respond to all emails within 24 hours. In busy periods, responses may take slightly longer, but we will always try to handle urgent payment or access problems as a priority.

Live Chat Support

Once HighSpin Casino is live, you will be able to start a live chat session directly from any page of the site after logging in. Our chat tool will connect you with an agent in around one minute for most queries.

You can use live chat for:

• Quick help with deposits and withdrawals.
• Questions about bonuses, free spins and wagering.
• Assistance with game loading or performance.
• Setting or reviewing responsible gambling limits.

VIP and High Roller Contacts

Players who join the VIP programme (from Newbie level upwards) will gain access to priority communication channels with the VIP team. These channels will be used for personalised bonuses, higher-level cashback and faster handling of account matters.

VIP benefits will include:

• Dedicated VIP manager contact.
• Faster review of verification documents.
• Priority queue for withdrawal requests where possible.
• Direct communication for large deposits, high roller bonuses and special events.

What Information to Include in Your Message

To help us assist you quickly, please include the following details when you contact HighSpin Casino:

• Your full name and registered email address.
• Your username or account ID (if already registered).
• A clear description of your question or issue.
• The date and approximate time when the issue occurred.
• The device and browser or app version you are using.
• For payment issues, the method used, amount and currency.

Please do not include your full bank card number, passwords or any PIN codes in email or chat. Our team will never ask for your password or full card number. If you are unsure about any request, contact us using the main email above and ask to verify that the message is genuine.

Support Hours and Response Times

HighSpin Casino support will be available every day of the year, including weekends and public holidays.

Complaints and Dispute Handling

We take player complaints very seriously and aim to resolve any dispute in a fair and transparent way. If you have a concern about your account, game outcome, bonus terms or payments, we encourage you to contact us as soon as possible.

How to Raise a Complaint

Please follow these steps:

1. Contact our support team via live chat or email and explain the issue clearly.
2. If the first reply does not settle the matter, ask for your case to be escalated to a supervisor.
3. For formal complaints, send an email with the word “Complaint” in the subject line, including your account details and all relevant screenshots or documents.

We aim to provide a full response within 96 hours of receiving a formal complaint. In some complex cases we may need more time, for example when reviewing third-party game logs or payment provider checks, but we will keep you informed of progress.

Account, Verification and KYC Queries

To keep HighSpin Casino safe and compliant with our licence, we must confirm player identity and payment ownership before we approve withdrawals. This is sometimes called KYC (Know Your Customer).

We may ask you to upload or send:

• A copy of a valid photo ID (passport, driving licence or national ID card).
• Proof of address such as a recent utility bill or bank statement.
• Proof that you own the payment method used, for example a screenshot of your e-wallet or the first and last four digits of a card statement.

You will usually have 30 days to provide the required documents, and our team aims to review them within 10 days from receipt. In many cases, review will be faster. Withdrawals cannot be completed until the necessary checks are passed. We reserve the right to decline documents that are unclear or edited and may ask for better quality copies if needed.

Payments and Withdrawal Support

Our payments team can help you with questions about deposits, withdrawals and limits. HighSpin Casino will support card payments, mobile wallets, instant banking and several major cryptocurrencies. The minimum deposit will usually be €10, with minimum withdrawals from €20 and a maximum of €2,000 per transaction, €2,000 per day, €5,000 per week and €20,000 per month.

Standard withdrawal processing targets will be:

• Cryptocurrency: up to 12 hours after approval.
• Mobile wallets (Apple Pay, Google Pay): up to 24 hours after approval.
• Instant banking: up to 48 hours after approval.
• Bank cards: up to 72 hours after approval.

Our team can explain how many times you must wager your deposit before a withdrawal, how bonus wagering works and why some requests may require extra review. Third-party payments are not allowed, and in some cases we may ask for confirmation that you are not using a VPN from a restricted country.

Responsible Gambling Support

We want entertainment at HighSpin Casino to remain fun and in control. If you feel that gambling is starting to cause problems in your life, please contact us immediately. Our support agents are trained to handle responsible gambling requests with care and respect.

You can ask us to help you with:

• Setting daily, weekly or monthly deposit limits.
• Loss limits and wagering limits.
• Session time reminders and time limits.
• Temporary cooling-off periods.
• Long-term or permanent self-exclusion.

We can also guide you to independent organisations that offer free, confidential help, including GamCare, Gamblers Anonymous and Gambling Therapy.

Business and Partnership Enquiries

If you represent a game studio, affiliate site, payment provider or other partner and wish to discuss cooperation with HighSpin Casino, please introduce yourself through our main contact email. Include your company name, country of registration, website, and a brief description of the partnership you have in mind. Your message will be forwarded to the relevant team for review.

Visiting Our Website

For full details about games, bonuses, payments and future updates, please visit our homepage at highspin-casino.org.uk. Once live, the website will include dedicated sections for promotions, responsible gambling, terms and conditions and frequently asked questions, as well as the latest contact details.

Final Notes

HighSpin Casino is committed to transparent communication with all players. Whether you need a quick answer through live chat or a more in-depth review of an account case by email, our goal is to handle your request with care, clarity and respect.

If you have any question today, or wish to share feedback about our future service, please start by sending us a message at [email protected]. Your comments help us shape a safer and more enjoyable gaming experience for every HighSpin Casino player.