Terms and Conditions

Last updated: 20 July 2026

1. About HighSpin Casino

These Terms and Conditions (the “Terms”) govern your use of the HighSpin Casino website and services offered on highspin-casino.org.uk (the “Website”). By visiting, registering an account, or placing any wager on the Website, you confirm that you agree to these Terms and to our Privacy Policy, Bonus Terms and any other rules we publish on the Website from time to time.

The Website promotes and provides access to the online casino brand HighSpin Casino, operated under a gaming licence issued by the Curaçao Gaming Authority, licence number 8048/JAZ, Curaçao (the “Regulator”). All real‑money gaming, account holding and payment processing are provided by HighSpin Casino under this licence.

If you do not agree with any part of these Terms, you must stop using the Website and must not register or continue to use an account.

2. Contact Details

If you have any questions about these Terms or about HighSpin Casino, you can contact us using the details below:

• Customer Support (24/7 Live Chat): Available via the Help/Support button on the Website
• General Support Email: [email protected]
• VIP Support Email: [email protected]

We aim to respond to all email queries within 24 hours. Complaints are usually answered within 96 hours, subject to any additional checks that may be required.

3. Eligibility and Player Requirements

3.1 Minimum Age

You must be at least 18 years old to create an account and to play for real money at HighSpin Casino. By registering an account, you confirm that you are 18 or older and that you have the legal capacity to enter into a binding agreement with us.

We may request proof of age and identity at any time. If we discover that you are below 18 years of age, your account will be closed, your winnings will be void and any remaining real‑money balance (subject to legal requirements) may be returned to the payment method used for deposit, where possible.

3.2 Restricted Countries and Jurisdictions

Access to real‑money gaming at HighSpin Casino is not permitted for residents or citizens of certain countries and territories. You must not use the Website or our services if you are located in, or are a citizen or resident of, any prohibited jurisdiction listed below, or any other jurisdiction where online gambling is illegal or requires a local licence that we do not hold.

As of the date shown above, players from the following countries and territories are not allowed to open an account or play for real money at HighSpin Casino:

• United States
• Israel
• British Virgin Islands
• Antilles
• Afghanistan
• Barbados
• Cambodia
• China
• Cyprus
• Gibraltar
• Jordan
• Haiti
• Mali
• Mozambique
• Nigeria
• Panama
• Hong Kong
• Iran
• Iraq
• Myanmar
• Lithuania
• North Korea
• Papua New Guinea
• Philippines
• Russia
• Singapore
• South Africa
• South Korea
• Sudan
• Syria
• Taiwan
• Thailand
• Uganda
• Ukraine
• United Arab Emirates
• Yemen

It is your responsibility to confirm that online gambling is legal in your country and that you are acting in line with all applicable laws before you register or place any wager.

3.3 UK‑Facing Site Notice

The Website highspin-casino.org.uk is a United Kingdom‑facing information and access portal for HighSpin Casino as licensed in Curaçao. HighSpin Casino is not licensed by the UK Gambling Commission. By using this Website, you confirm that you understand that gaming activity is regulated by the Curaçao licence and not by UK law or the UK Gambling Commission.

3.4 One Account Per Player

Each player may register and maintain only one account. Creating more than one account (including duplicate, “bonus” or “shadow” accounts) is strictly forbidden and may lead to account closure, cancellation of bonuses and winnings, and refusal of service.

If you believe you have created more than one account in error, you must inform us immediately via support so that we can review and merge or close the duplicate account where appropriate.

3.5 Personal Use Only

Your account is for your personal, non‑commercial use. You may not allow any other person to access or use your account, and you may not act on behalf of any third party. We do not allow third‑party payments or play on another person’s behalf. You are responsible for keeping your login credentials secure, including any two‑factor authentication (2FA) method you choose to use.

4. Account Registration and Verification

4.1 Registration Data

When you open an account, you must provide accurate and complete information, including (as applicable):

• Full legal name
• Date of birth
• Residential address
• Email address
• Mobile or contact phone number
• Country of residence and nationality

You agree to keep your information up to date at all times. We may verify any data you provide and may request documentation whenever required for regulatory, security or payment reasons.

4.2 Know Your Customer (KYC)

HighSpin Casino must complete identity checks before processing withdrawals and may also conduct such checks during your customer journey. This is known as Know Your Customer (KYC). As part of KYC, we may ask you to upload or send copies of:

• A valid photo ID (passport, national ID card or driving licence)
• Proof of address (utility bill, bank statement or similar document)
• Proof of ownership of payment methods used (partial bank card copy, wallet screenshot, bank statement)

You must provide the requested documents within 30 days of our request, unless we specify a shorter period for security reasons. Once we have received all required documents, we usually process them within 10 days. In some cases, additional documents or information may be requested.

If you fail to provide required documents in time, we may limit your account, block deposits and withdrawals, suspend bonuses or close your account, as we see fit under these Terms and our regulatory duties.

4.3 Verification and Security Checks

We may carry out additional checks at any time in order to meet our obligations under anti‑money‑laundering (“AML”) and fraud‑prevention regulations. These checks may include, but are not limited to:

• Source of funds and source of wealth checks
• Transaction pattern and risk‑based reviews
• Cross‑checks against self‑exclusion or sanction lists

If we suspect fraud, misuse, money laundering, abuse of bonuses, or breach of these Terms, we may temporarily freeze your account, withhold payouts and request further information until the matter is resolved.

5. Use of VPNs and Prohibited Access Tools

Use of Virtual Private Networks (VPNs), proxy services or similar tools that hide or alter your true location is not allowed. You must access the Website from your actual location and network connection.

If we detect VPN use or any attempt to bypass geographical or legal restrictions, we may:

• Void affected wagers and associated winnings
• Confiscate bonus funds linked to such activity
• Close or permanently block your account

6. Deposits, Withdrawals and Payments

6.1 Currency

All balances, deposits, wagers and payouts at HighSpin Casino are handled in euros (EUR, €). If your bank or payment provider operates in a different currency, conversion will be handled by that third party at their prevailing rates and fees.

6.2 Deposit Methods and Limits

The following table gives an overview of our main deposit methods and general limits. More specific or updated information may be shown on the Website or in the cashier:

The general minimum deposit is €10 and the maximum deposit per transaction is €15,000, subject to method‑specific limits shown in the cashier.

6.3 Withdrawal Methods and Limits

You can normally withdraw using any method that you have previously used for deposit, subject to technical and regulatory limits. The table below provides an overview of withdrawal limits and standard processing times once your request is approved and your KYC is complete:

General withdrawal limits apply as follows, unless otherwise stated in your account or confirmed in writing:

• Minimum withdrawal per transaction: €20
• Maximum withdrawal per transaction: €2,000
• Daily maximum withdrawal: €2,000
• Weekly maximum withdrawal: €5,000
• Monthly maximum withdrawal: €20,000

VIP players may receive higher limits by personal agreement with their VIP manager. We may also split large withdrawals into several payments.

6.4 Payment Rules and Wagering on Deposits

To help reduce fraud and money laundering, we require that your deposits are wagered at least 1x (one time) before you can request a withdrawal. In some higher‑risk or special cases, we may set a higher deposit wagering requirement, usually 3x, and will inform you if this applies.

We accept payments only from banking accounts, cards, wallets and cryptocurrency addresses legally owned and controlled by you. Third‑party payments are not allowed. If we identify third‑party payment use, we may void winnings, refuse withdrawals and return funds to the original source where possible, subject to AML rules and our legal duties.

We allow only one active withdrawal request at a time. You may cancel a pending withdrawal, provided we have not yet processed it. If you cancel a withdrawal, the funds will return to your gaming balance and may again be used for wagering.

7. Bonuses, Promotions and Loyalty Offers

7.1 General Bonus Rules

HighSpin Casino offers bonuses, free spins, lootboxes, cashback, rakeback, VIP rewards and other promotions from time to time. Each offer is subject to these Terms and to any specific rules listed in the bonus description or promotion page (the “Bonus Terms”). In case of conflict, the specific Bonus Terms apply.

Unless we state otherwise:

• Only one bonus can be active on your account at any time
• Deposit bonuses cannot be combined in a single deposit
• Bonus funds are separate from real‑money funds until wagering is completed
• Bonus abuse, such as bonus hunting or collusion, may lead to confiscation of bonus funds and winnings

7.2 Welcome Bonus

The main welcome offer at HighSpin Casino currently is:

• HighSpin Welcome Bonus: 100% up to €500 + 200 Free Spins, promo code: WELCOME

Key rules include (subject to full Bonus Terms on the Website):

• Available to new eligible players only; not available in Sweden and Finland
• Minimum qualifying deposit: €20
• Maximum bonus amount: €500
• Wagering requirement on bonus funds: 35x the bonus amount
• Maximum bet while wagering: €5 per spin, hand or game round
• Slots usually contribute 100% to wagering; baccarat, blackjack, hi‑lo, video poker, roulette and poker usually contribute 5%
• Jackpot and Bonus Buy games are excluded from wagering
• Free spin winnings are capped at €100
• Maximum total winnings from the welcome bonus may be limited to 10x the bonus amount unless stated otherwise
• Bonus must be activated within 3 days and used within 7 days from activation, or it and related winnings may expire

7.3 Other Promotions

We may also offer:

• Weekend reload bonuses
• Lootbox offers with random rewards (cash, bonus funds or free spins)
• Wheel of Fortune prize spins
• Weekly cashback based on net losses
• Monthly rakeback based on play volume
• VIP High Roller offers

Each promotion has its own Bonus Terms, including wagering requirements (usually 35x for bonuses and 40x for cashback/rakeback), maximum bets, time limits and game restrictions. You must read these rules carefully on the promotion page before opting in or claiming.

7.4 Bonus Abuse

Bonus abuse is not accepted. We may treat any of the following as bonus abuse or unfair play:

• Creating multiple accounts to claim the same offer more than once
• Using VPNs or false details to claim bonuses from restricted countries
• Low‑risk betting patterns such as placing equal bets on red/black, odd/even, or other near‑zero‑risk strategies to unlock bonuses
• Placing high wagers with bonus funds to build a balance, then returning to low stakes once winnings appear
• Delaying game rounds or bonus features in order to use them after wagering is complete

If we suspect bonus abuse, we may reduce or remove bonus funds, void fraudulent winnings, limit future bonus access and close or block your account.

8. Game Rules, Fair Play and Malfunctions

8.1 Game Providers and Catalogue

HighSpin Casino offers more than 6,000 games from over 55 providers, including slots, jackpot games, instant win titles, table games, bingo, plinko, crash games and live casino tables (roulette, blackjack, baccarat, poker and more).

Game rules are available within each game client or paytable. By starting a game, you accept its individual rules, payouts and any specific features described by the provider.

8.2 Fairness and Randomness

All video slots and RNG (random number generator) table games are provided by licensed game studios. These games use certified random number generators to produce fair and unpredictable outcomes across many rounds. Live casino results are determined by real‑time physical events (for example, wheel spins or card dealing) and are streamed to your device.

8.3 Malfunctions and Errors

If a game, round or system malfunctions, all affected bets and payouts may be void. In such cases:

• Bets on malfunctioning rounds may be refunded
• Any winnings from such rounds are considered invalid and may be removed
• We may restore your balance to its position before the malfunction occurred, as far as is reasonably possible

If you experience a sudden disconnection or technical issue during a game round, you should re‑open the game to view the outcome. If problems persist, contact support. We will review game logs and transaction history to reach a fair conclusion.

9. Responsible Gambling

HighSpin Casino supports safe play and offers several tools to help you manage your activity.

9.1 Player Protection Tools

You can use the following tools in your account area or by contacting support:

• Deposit limits (daily, weekly or monthly)
• Loss limits
• Wager limits
• Session time limits
• Cooling‑off periods
• Self‑exclusion for a set period or permanently

Limits have a minimum session duration of 6 minutes and a maximum technical value of 1,000,000 minutes, though practical options will be shown in your account interface.

9.2 Self‑Exclusion

If you believe your gambling is causing harm, you should consider self‑exclusion. During self‑exclusion:

• You will not be able to log in or make deposits
• Active bonuses will be cancelled
• We will do our best to stop marketing messages to you

To request self‑exclusion, use the responsible gambling tools in your account or contact customer support with clear instructions and your chosen exclusion period.

9.3 External Support Organisations

If you need further support, you may contact independent organisations such as:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

10. Security and Data Protection

HighSpin Casino uses SSL encryption to protect data sent between your device and our servers. We also support two‑factor authentication (2FA)

We monitor accounts for AML and fraud risk. If we suspect unusual or unauthorised activity, we may ask you to confirm recent transactions, change your password or take similar steps.