Privacy Policy

This Privacy Policy explains how HighSpin Casino (referred to as “HighSpin Casino”, “Highspin Casino”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website and use our services in the United Kingdom.

By creating an account, using our games and services, contacting us, or continuing to browse our website, you confirm that you have read and understood this Privacy Policy and agree to the way we handle personal data as described here.

1. Who We Are and How to Contact Us

HighSpin Casino is an online casino and live casino brand operated under the name HighSpin Casino. Our website is aimed at players who are at least 18 years old and legally allowed to gamble in their country of residence.

If you have any questions about this Privacy Policy, your data, or your privacy rights, you can reach us at:

Email (general privacy and support queries): [email protected]

When you contact us, we may ask for extra information to confirm your identity before we answer privacy-related questions.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors who browse our website without registering
Players who open an account and use our casino and live casino services
People who contact our customer support or VIP support
Registered and unregistered users who receive service messages or marketing (where allowed by law)

This Privacy Policy does not apply to third-party websites, services, games, or payment providers that you may access through our site. These services have their own privacy policies and we advise you to read them before sharing any personal data.

3. Legal Basis for Processing Personal Data

We process personal data only where we have a legal reason to do so. Depending on the activity, we may process data on one or more of the following grounds:

To perform a contract with you (for example, to open and manage your player account, accept deposits, process withdrawals, and provide games)
To comply with legal and regulatory duties (for example, anti-money laundering, counter-terrorist financing, identity checks, age checks, and record-keeping duties)
For our legitimate interests (for example, to keep our services secure, to fight fraud, to improve our services, and to carry out basic analytics, provided these interests are balanced with your rights)
Based on your consent (for example, for some marketing communications or for certain cookies and tracking technologies where consent is required)

Where we rely on consent, you can withdraw that consent at any time as explained in this Privacy Policy. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Types of Personal Data We Collect

We may collect different categories of personal data depending on how you use Highspin Casino.

4.1 Account and Identification Data

Full name
Date of birth (to confirm you are at least 18 years old)
Residential address and country
Email address
Telephone number (where provided)
Username and password
Account ID and internal identifiers

4.2 Verification and Compliance Data

Proof of identity (for example, copy or data from a passport, ID card, or driving licence)
Proof of address (for example, utility bill, bank statement, or official letter)
Payment ownership evidence (for example, masked card copy or wallet screenshot where required)
Source of funds or source of wealth information where legally required
Records and results of checks carried out to meet anti-money laundering and fraud prevention duties

4.3 Financial and Transaction Data

Chosen currency (for our service this is usually EUR)
Deposit and withdrawal amounts
Payment method details (for example, card brand and masked card number, wallet type, bank or crypto method)
Transaction identifiers and timestamps
Payment status and limits, where relevant

We do not store full raw payment card numbers or sensitive authentication data on our own servers. These details are handled by licensed payment providers which work with us.

4.4 Gameplay and Activity Data

Login times and duration of sessions
Games played, bets, wins, losses, and bonuses used
Use of features such as quests, achievements, VIP programme, lootboxes, Wheel of Fortune, and shop
Responsible gambling settings (for example, deposit limits, loss limits, wager limits, session limits, cooling-off periods, self-exclusion)
Account status (active, limited, closed, self-excluded)

4.5 Technical and Device Data

IP address
Approximate location based on IP (for example, country or city-level information)
Device type (for example, mobile, tablet, desktop)
Operating system and browser type
Screen resolution and basic hardware information
Access times, visited pages, clicks, referring URLs
Cookie identifiers and similar tracking identifiers

4.6 Communication and Support Data

Copies of emails, live chat transcripts, or other messages you send to us
Records of complaints, disputes, and support requests
Notes made by our support or VIP teams, for example, about bonuses agreed with you or steps taken to resolve an issue

4.7 Marketing and Preference Data

Subscriptions and opt-in or opt-out choices for email, SMS, or push messages (where applicable)
Marketing preferences, such as types of offers you prefer to receive
Data about how you react to campaigns, such as which offers you claim and which messages you open

5. How We Collect Your Personal Data

We collect personal data in several ways:

Directly from you when you register, update your profile, verify your account, contact support, or take part in promotions
Automatically when you use the website, games, or app features, through cookies, tracking tools, and technical logs
From third parties such as payment providers, identity verification services, anti-fraud tools, and analytics or marketing partners, where they are allowed to share such data with us

6. How We Use Your Personal Data

We use personal data only for clear and lawful purposes, as described below.

6.1 To Provide and Manage Your Account and Services

To register you as a player and create your account
To confirm that you are at least 18 and legally allowed to play
To give you access to games, bonuses, quests, VIP programme, and other features
To process deposits and withdrawals and keep records of your balances
To handle bonus balances, free spins, cashbacks, rakebacks, and other rewards

6.2 To Meet Legal and Regulatory Duties

To perform KYC (Know Your Customer) and identity checks
To monitor transactions for anti-money laundering and fraud prevention
To apply limits, freezing, or closure of accounts where needed for legal reasons
To store data for periods required by law or licence conditions
To answer lawful requests from regulators, law enforcement, or other public bodies where we must do so

6.3 To Maintain Security and Prevent Abuse

To detect and prevent fraud, chargebacks, bonus abuse, account sharing, and other misuse
To stop use of VPNs or third-party payments where these are not allowed
To protect our network, servers, and games from attacks or unauthorised access
To monitor for multiple accounts and attempts to bypass restrictions

6.4 To Support Responsible Gambling

To allow you to set deposit, loss, wager, and session limits
To apply cooling-off periods and self-exclusion on your account where you request or where we decide this is necessary
To review play patterns that may indicate harmful gambling behaviour
To share information with support organisations where you ask us to or where the law allows or requires it

6.5 To Communicate With You

To send service emails, such as account notices, policy updates, withdrawal confirmations, and security alerts
To respond to support requests, complaints, and feedback
To contact you about verification, additional information needed, or limits placed on your account

6.6 For Marketing and Promotions

To send marketing messages about new games, bonuses, promotions, and VIP offers where you have consented or where we have a lawful basis to do so
To personalise offers based on your account activity, preferences, bonus use, and VIP level
To manage opt-outs and unsubscribe requests

You can opt out of marketing at any time by using the unsubscribe link in our emails or by adjusting your account settings where available. Even if you opt out, we may still send service messages about your account and transactions.

6.7 For Analytics and Service Improvement

To analyse traffic, usage, and performance of our website and games
To understand which games and features are popular and which need improvement
To test new features with limited groups of users
To keep internal records, statistics, and reports for business planning

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies (such as local storage, tracking pixels, and device identifiers) to make our services work properly and to improve your experience.

7.1 Types of Cookies We Use

Strictly necessary cookies: Needed for the website to function, for example to keep you logged in, protect against fraud, and remember your basic choices. You cannot disable these without affecting the site.
Functional cookies: Help us remember your preferences, such as language or display settings, so you do not have to set them every time.
Analytics cookies: Help us understand how visitors use our website, which pages they visit most, and where we can improve. We use aggregated data for statistics.
Marketing cookies: Used to show offers that may be more relevant to you and to measure the success of campaigns. These may be set by us or our trusted partners.

7.2 Managing Cookies

You can manage cookies through:

Your browser settings, where you can delete or block cookies
Consent tools or cookie banners on our website, where available

Note that disabling some cookies may impact certain functions, including login, game launch, or remembering your preferences.

We share personal data only with trusted third parties and only for the reasons stated in this Privacy Policy or where the law allows or requires it.

8.1 Service Providers and Partners

Payment providers and payment gateways for deposits and withdrawals
Identity verification and KYC providers
Anti-fraud and anti-money laundering service providers
Game providers and platform suppliers who deliver games to you
Customer support platforms and communication tools
IT hosting, cloud, and data storage providers
Analytics and marketing partners (where allowed)

These third parties act under contracts that require them to store and protect your data securely and to use it only for the purposes agreed with us.

8.2 Legal and Regulatory Bodies

Regulators and licensing bodies where we must report activity or answer official requests
Law enforcement, courts, and public authorities where we are required to share data for legal reasons
Organisations or agencies that work to prevent fraud, money laundering, financing of terrorism, or other criminal activities

8.3 Business Transfers

If we sell, merge, re-organise, or transfer part or all of our business or assets, customer data may be shared with parties involved in that process. In such a case, we will take steps to ensure your data stays protected and is handled in line with this Privacy Policy.

9. International Data Transfers

Because we work with service providers, game studios, and partners in different countries, your data may be transferred to and stored outside the United Kingdom or the European Economic Area.

Where data is transferred outside regions with equivalent data protection laws, we will take reasonable steps to protect your data, such as:

Using standard contractual clauses or similar safeguards where required
Working with providers who offer suitable security and data protection measures

By using our services, you understand that your data may be processed in countries where data protection rules may differ from those in your home country. We will always handle your data with care and in line with this Privacy Policy.

10. Data Retention: How Long We Keep Your Data

We keep personal data only for as long as needed for the purposes described in this Privacy Policy, or as required by law and regulatory rules. The exact periods may vary depending on the type of data and reasons for processing.

In general we may keep:

Account and transactional data for a period required by gambling, anti-money laundering, and accounting laws (often several years after account closure)
Verification documents and KYC records for a legally required period after the end of the business relationship
Responsible gambling and self-exclusion data for the duration of the exclusion period and any period required by law after that
Complaint and dispute records for the time needed to handle and review the matter and meet any legal duties
Technical logs and analytics data for shorter periods where possible, unless longer storage is required for security or legal reasons

When data is no longer needed, we will delete it or anonymise it so it can no longer be linked to you.

11. Security of Your Personal Data

We take data security seriously and apply a range of technical and organisational measures to protect your information from accidental loss, unauthorised access, misuse, or disclosure.

Use of SSL encryption for data transfers between your browser and our servers, where supported
Access controls and authentication methods to limit access to personal data to authorised staff and service providers
Two-factor authentication options to help protect your account
Monitoring of systems to detect suspicious activities and fraud
Policies and staff training about data protection and security practices

However, no method of transmission or storage is completely secure. You also play an important role in keeping your data safe by:

Using strong, unique passwords for your account
Keeping login details private and not sharing them with others
Logging out after each session, especially when using shared devices
Letting us know immediately if you suspect unauthorised access to your account

12. Children and Age Restrictions

HighSpin Casino is strictly for users who are 18 years or older. We do not knowingly collect, store, or process personal data from anyone under 18 years of age.

If we discover that a player is under 18, we will close the account, block access, and delete or store data only as needed to comply with legal duties.
We may use verification tools and checks to confirm age and identity.

If you believe we may have collected data from a minor, please contact us immediately at [email protected].

13. Your Rights Over Your Personal Data

Depending on your location and local laws, you may have several rights over your personal data. Subject to legal limits and our regulatory duties, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Ask us to delete personal data where there is no legal reason for us to keep it. Some data cannot be deleted while we still need it for legal or regulatory reasons.
Restriction: Ask us to limit processing of your data in certain situations, for example while a dispute or check is ongoing.
Objection: Object to certain processing based on our legitimate interests, including some forms of profiling, where your rights outweigh our interests.
Data portability: Request a copy of certain data in a structured, commonly used, machine-readable format, where processing is based on consent or contract and carried out by automated means.
Withdraw consent: Where we rely on consent (for example, for marketing), you can withdraw it at any time.

To exercise any of these rights, you can contact us at [email protected]. We may ask you to verify your identity before we act on your request.

We aim to respond within a reasonable time and within any period required by law. Some requests may be refused or limited where the law allows us to keep processing (for example, to meet legal duties, to handle disputes, or to prevent fraud).

14. Marketing Preferences

You stay in control of your marketing choices.

You can opt out of email marketing at any time by using the unsubscribe link in marketing emails.
You can also contact us at [email protected] to request changes to your preferences.
We may still send important service messages about your account, transactions, changes to terms, or important security information even if you opt out of marketing.

15. Responsible Gambling and Data

We support safe play and offer tools to help you stay in control. To provide these tools and to meet our duty of care, we may process data about your gambling behaviour.

We store your limits, cooling-off, and self-exclusion settings and apply them across our services.
We may use play patterns and account information to identify signs of harmful gambling and, where appropriate, contact you, suggest tools, or set limits.
We may record interactions related to responsible gambling, such as support calls or chat messages about your gambling behaviour.

We may refer you to or share limited data with support organisations, with your consent or where required by law. Examples of such organisations include Gamblers Anonymous, GamCare, and Gambling Therapy.

16. Use of Third-Party Links and Services

Our website may contain links to third-party websites, games, or services, including payment providers, game studios, or external tools.

We are not responsible for the privacy practices, security, or content of third-party sites.
When you follow a link to another site, that site’s own privacy policy will apply.
We encourage you to read the privacy policies and terms of any external services before providing personal data.

17. Automated Decision-Making and Profiling

In some cases, we may use automated systems to help us make decisions or build basic profiles that relate to your account and activity, for example:

Fraud checks that automatically flag unusual or high-risk activity
Anti-money laundering checks that review transaction patterns
Bonus and VIP classification based on your deposits, wagers, and engagement
Responsible gambling monitoring that may trigger alerts or reviews

Where such automated processing has a legal or similar significant effect on you, you may have the right to request human review or to express your point of view. You can contact us using the details under Section 1.

18. Data Accuracy and Your Duties

To keep your account safe and to comply with legal rules, the information you provide must be accurate and up to date.

You agree to provide true, current, and complete information during registration and verification.
You agree to update your data where changes occur, for example when you move house or change your name.
We may ask for documents or confirmations to verify updated information.

If you provide false or misleading information, we may limit or close your account where necessary.

19. Complaints About Privacy

If you have concerns about how we handle your personal data, we invite you to contact us first so we can try to resolve the matter.

Email: [email protected]

We will review your complaint and aim to respond within a reasonable period consistent with our account and complaint rules.

Depending on your country of residence, you may also have the right to raise a complaint with a data protection authority. Details will depend on your local laws.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, legal duties, or security practices.

We will post the updated version on our website and change the effective date at the top or bottom of the policy.
We may also inform you of important changes by email or site notice, where appropriate.

You should review this Privacy Policy from time to time so you stay informed about how we process your data.

21. Additional Information for UK Users

For users based in the United Kingdom, the laws on data protection give you certain rights and protections. We aim to handle your data in line with these standards, including principles of fairness, transparency, data minimisation, accuracy, storage limitation, and security.

If you have any specific questions about how these standards apply to your account, you can contact us at [email protected].

22. Contact Details Summary

General contact and privacy queries

[email protected]

For more information about our services and terms, please visit highspin-casino.org.uk.

This Privacy Policy applies to HighSpin Casino services available in the United Kingdom and should be read together with our Terms and Conditions and any other policies or notices shown on our website.